Mr Price Group invites unemployed South African Youth to apply for the 2026 Call Centre Customer Service Agents position
Mr Price Call Centre Agent – Customer Service Vacancies 2026
Are you passionate about helping people and delivering excellent customer service? Mr Price Group is hiring Call Centre Customer Service Agents for 2026, offering an exciting opportunity to grow your career within one of South Africa’s leading retail groups.
As a Call Centre Agent, you’ll be the first point of contact for customers who need assistance with online orders, accounts, or general enquiries. You’ll play a key role in creating positive customer experiences across multiple communication channels.
Job Description
In this role, you will support customers via phone, email, WhatsApp, and webchat, ensuring every interaction is friendly, professional, and solution-focused. Whether resolving an issue or answering a simple query, you’ll help make each customer’s journey smooth and stress-free.
Key Responsibilities
- Assist customers across multiple platforms with empathy and clear communication
- Respond to enquiries related to online orders, accounts, and general customer support
- Accurately update and maintain customer records and information
- Resolve complaints efficiently and follow up until customer satisfaction is achieved
- Meet performance targets while maintaining high service quality
- Continuously build product and system knowledge to improve customer support
- Demonstrate professionalism, teamwork, and a positive attitude at all times
- Communicate effectively in fast-paced and time-sensitive situations
What’s in It for You?
At Mr Price Group, employees are valued and supported to succeed. Benefits include:
- Performance incentives that reward you for achieving your targets
- Training and development opportunities to help you grow your career
- Staff discounts across all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- Employee share scheme after 12 months, allowing you to share in the company’s success
- A dynamic and energetic work environment with a strong team culture
- Wellness programs to support your health and wellbeing
- Recognition and rewards for outstanding performance and dedication
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Minimum Requirements & Qualifications
- Grade 12 / Matric certificate
- Minimum of 2 years’ call centre customer service experience
- Strong computer skills and confidence using multiple systems
- Knowledge of customer service legislation, including NCA and POPIA
- Basic understanding of retail processes
How to Apply
Click here to apply online for the Mr Price Group Call Centre Customer Service Agents vacancies 2026